My HyperDrive NVMe Enclosure required an RMA
This unit: https://www.hypershop.com/products/hyperdrive-next-usb4-nvme-ssd-enclosure
2024-11-29
Bought an external enclosure for my M4 Mac Mini
2025-05-31
Enclosure just died. The computer was on but idling, and this is for my M4 Mac Mini, so its never traveled or even really been picked up in the past 6 months, its just sat on my desk. I tried plugging it into my M4 Macbook Pro and it also wouldn’t power on. Tried a few other cables as well and nothing would work.
The enclosure has a LED on it so I think rules out that the SSD is dead, but I don’t just have those lying around to swap out.
I sent support an email, based on Reddit discussions I don’t have high hopes in getting a response soon.
2025-06-06
My email never got a response so I had to call their support phone number. They claimed that I would have gotten an automated response to my email after I reached out to them. I definitely haven’t gotten one but once they looked it up they found my email and confirmed that a support case was never generated. They agreed to RMA the enclosure.
Its been about half an hour since the call and I have no updates in my inbox :/
45 minutes later I got the email.
mail the unit to us (we do not provide pre-paid shipping labels for manufacture claims). Once we receive the defective unit, we can test it, and mail a replacement.
I don’t have a lot of hope in this, but fingers crossed they are quick.
2025-07-01
I paid out of pocket to ship the drive for its RMA using USPS. I did let this sit for about a month after receiving return instructions so that is very much on me.
2025-07-07
Drive marked as delivered by USPS
2025-07-08
I shot Hyper an email asking about how long the RMA would take, they immediately assigned me a support ticket. Last time I reached out I didn’t get assigned a ticket so I was happy to see their system actually works.
2025-07-10
Support responded that they successfully processed my RMA, and that they would follow up with tracking information.
2025-07-11
They sent the FedEx tracking info, and closed my ticket.
2025-07-14
The replacement drive arrived. They sent me a whole new unit in fresh packaging which was nice to see. I would have liked more info from them about what the issue is, or maybe a voucher covering my shipping costs. However, they did fulfill their warranty after I pestered them.